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Grievance Redressal / Escalation Matrix

Grievance Redressal

The details below are provided to facilitate complainants in approaching the concerned Research Analyst before filing a complaint with SEBI.

Designation Contact Person Name Address Contact No. Email ID Working Hours
Customer Care Amit Kori B1101, Sai Sastha Crystal, Tembipada, Bhandup West, Mumbai - 400078 9137932216 support@indexneeti.com 9:00 AM - 5:00 PM
Head of Customer Care Amit Kori B1101, Sai Sastha Crystal, Tembipada, Bhandup West, Mumbai - 400078 9137932216 support@indexneeti.com 9:00 AM - 5:00 PM

Before filing with SEBI

The above-mentioned details are intended to help complainants approach the concerned Research Analyst first, before filing a complaint with SEBI.

For more details, please refer to the relevant BSE notice.

View BSE Notice

Resolution timeline

We aim to resolve all grievances within 21 working days from the date of receipt.

Escalation to SCORES

If your grievance is not resolved within the above timeframe, you can escalate it to SEBI’s SCORES Platform, which is the SEBI Complaint Redressal System.

SCORES Portal: scores.sebi.gov.in

Online Dispute Resolution

If you are not satisfied with the resolution provided through our support channel or through the SCORES platform, you may access the Online Dispute Resolution portal.

ODR Portal: smartodr.in

Important note

Please use the official support and escalation channels only, and keep your complaint details, supporting documents, and communication records ready for faster resolution.